Last Updated: 1 January 2026
Top Gym Australia (“we,” “our,” or “us”) is committed to safeguarding the personal information of every member, visitor, and website user. This Privacy Policy describes the types of information we collect through our website at malarines.com, our gym management applications, and in-person interactions at our fitness facilities. It also explains how we use, store, share, and protect that information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing malarines.com, signing up for a membership, or using any of our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.
1. Information We Collect
We collect personal information that is reasonably necessary for the provision of our fitness services. The categories of information we may gather include:
Identity and Contact Information: When you register for a membership, submit a contact form, or book a personal training session through malarines.com, we collect your full name, email address, phone number, residential address, and date of birth. This information allows us to create your account, communicate with you about your membership, and verify your identity when you access our facilities.
Health and Fitness Information: To provide safe and effective training programs, our personal trainers and coaches may collect information about your medical history, pre-existing injuries, fitness goals, dietary requirements, and physical assessments. This information is classified as sensitive information under Australian privacy law, and we only collect it with your explicit consent. You may decline to provide health information, though this may limit our ability to offer certain personalised services.
Payment and Billing Information: When you purchase a membership plan, casual visit pass, or personal training package, we collect billing details including your credit or debit card number, bank account information for direct debits, and billing address. Payment processing is handled through secure third-party payment gateways, and we do not store complete card numbers on our servers.
Technical and Usage Data: When you visit malarines.com, our web servers automatically collect your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and the date and time of your visit. We also collect information about your interactions with our emails, such as open rates and link clicks.
Gym Access Data: Our facilities use the GymMaster access control system, which records entry and exit times, the location accessed, and the method of entry (Bluetooth, QR code, or key fob). This data helps us manage facility capacity, ensure member safety, and improve our services.
2. How We Use Your Information
Top Gym Australia uses your personal information for the following purposes:
Service Delivery: We use your contact and membership information to manage your gym access, process payments, schedule personal training sessions, enrol you in group fitness classes, and communicate important updates about your membership or our facilities. This includes sending booking confirmations, payment receipts, and membership renewal reminders.
Health and Safety: Health information you provide is used exclusively by our qualified trainers and coaches to design safe, appropriate exercise programs. We may also use emergency contact information in the event of a medical incident at our premises. We take the security of health data extremely seriously and restrict access to authorised staff only.
Website Improvement: Technical and usage data collected from malarines.com helps us understand how visitors interact with our website, identify areas for improvement, troubleshoot technical issues, and optimise page load times. This analysis is conducted using aggregated, anonymised data wherever possible.
Marketing and Communications: With your consent, we may send you newsletters, promotional offers, new class announcements, and fitness tips via email or SMS. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly at info@malarines.com. Opting out of marketing does not affect transactional communications related to your membership.
Legal and Regulatory Compliance: We may use or disclose your information where required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of Top Gym Australia, our members, or the public.
3. Cookies and Tracking Technologies
Our website at malarines.com uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow our website to remember your preferences and understand how you use our pages. We use essential cookies that are necessary for the website to function correctly, analytics cookies that help us measure traffic and usage patterns, and functional cookies that remember your preferences such as cookie consent choices. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
4. Third-Party Service Providers
We work with a limited number of trusted third-party service providers who assist us in operating our business. These providers have access to personal information only to the extent necessary to perform their specific functions, and they are contractually obligated to protect your data in accordance with this Privacy Policy and applicable Australian privacy law. Our third-party partners include:
- Payment Processors: Secure payment gateways that handle credit card and direct debit transactions on our behalf.
- Gym Management Software: GymMaster, which manages memberships, access control, class bookings, and billing.
- Web Hosting and Analytics: Hosting providers that store our website data on secure Australian or international servers, and analytics services that help us understand website traffic.
- Email Service Providers: Platforms used to send transactional and marketing emails.
We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes. We do not share your health or fitness information with any external party unless required by law or with your explicit written consent.
5. Data Security
Top Gym Australia takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission using SSL/TLS on malarines.com, restricted access controls for staff handling personal information, regular security audits and software updates, secure storage of physical records at our Brunswick East headquarters, and staff training on privacy and data handling obligations.
While we take every reasonable precaution to protect your information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any data breach in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Membership records are retained for seven years following the end of your membership, in line with Australian tax and business record-keeping requirements. Health and fitness assessments are retained for the duration of your membership and securely destroyed within 12 months of your membership ending. Website usage data is retained in anonymised form and is not linked to your personal identity after 26 months.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate, incomplete, or out-of-date personal information.
- Opt Out: Withdraw your consent for marketing communications at any time.
- Complaint: Lodge a complaint if you believe we have mishandled your personal information.
To exercise any of these rights, please contact our privacy officer using the details provided below. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Children’s Privacy
Top Gym Australia does not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If a minor wishes to use our facilities or services, a parent or guardian must complete the membership registration and provide consent for the collection and use of the minor’s personal information. If we become aware that we have collected information from a child under 16 without appropriate consent, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the updated policy on malarines.com with a revised “Last Updated” date. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how Top Gym Australia handles your personal information, please contact us:
- Email: info@malarines.com
- Phone: 1300 867 496
- Address: Top Gym Australia, 52 Holmes Street, Brunswick East, VIC 3057
We are committed to resolving any privacy-related concerns promptly and transparently.